Education FAQs

Why should I exercise my option to choose?

• Take advantage of substantially lower energy rates.
• Your energy is transmitted to your home and/or business by your same local utility company.
• There is no interruption of service.
• Furthermore, energy providers often offer renewable energy/green energy, promotions, etc.
• See our ‘About Us’ page. 

Is there a cost to switch?

No cost to switch! For instance, some of our neighbors may assess a nominal fee regarding non-standard credit. 

What if I have no electricity and/or gas?

1. This is referred to as a “Move In” due to power is not on or service being placed in another name. Your local TDSP/local utility companies establish these fees which will vary when applicable. At your request we will be happy to obtain fee before your enrollment.

How long does it take to change energy supplier?

Usually 3 days to change energy supplier but can take up to 7 days depending on your local utility provider.

When I change energy companies will my energy be temporarily turned off during the process?

If there are no changes that are needed in your power lines, connection, or meters you will definitely have power during the change. Also it is very rare that your power lines connected to your dwelling will need service. To avoid interruption of service contact your current energy provider to ensure you do not have any disconnect and/or past due notices. 

Will I receive my billing statement from Neighbors Energy?

No, Neighbors Energy is your Advisor in order to ensure our neighbors and organizations receive a substantially improved energy service based on their unique needs.

Why should I choose Neighbors Energy versus going directly with the provider?

1. We have established relationships with our nation top tier providers and due to the outstanding relationships and helping our suppliers consistently surpass quarterly projections we are able to negotiate sought after energy plans.
2. Other advantages is that Neighbors Energy receive no salary, wages, marketing funds or fringe benefits which allow us to offer ultra competitive rates, promotions, loyalty programs. Furthermore, our suppliers compete furiously due to our deregulated markets help to drive down rates. Regardless of whether traditional energy or renewable/green energy.
3. Therefore, rigorous research and shopping suppliers is ongoing in an effort to bring our neighbors market best energy service.

How much do we pay for Neighbor Energy services?

Never a charge for our services and this is before and after enrollment.  

Do I make my payments to Neighbors Energy?

No. Make payment directly to selected provider.

Is a deposit needed?

Majority of our neighbors are not required to pay a deposit. There are instances, where our neighbors do not have the necessary credit history then our energy provider assess a nominal deposit. In this event contact us for consultation due to we often assist in eliminating a deposit or decreasing a deposit.  

Is there a cancellation fee?

Yes. When a fixed agreement is discontinued there is a cancellation fee. This information is located on the Electricity Facts Label (EFL). This is a form that is part of the agreement and usually listed on provider website as a PDF document. Feel free to contact your provider or contact us and we will be happy to help.

My power is off, who do I need to contact?

If your power is off due to non-payment of bill contact your provider. Otherwise, contact your local utility company/TDSP. Your local utility company is responsible for restoring power in the event of an outage. The number is listed on your billing statement. In the near future we will list all TDSP’s on our website and as always feel free to contact us.

I have a question about my bill?

Please contact your energy supplier directly. The contact number will be on billing statement or feel free to contact us because we are here to help.